Delivery & Transportation Policy

 

(Updated: April 8, 2026)

 

This Delivery & Transportation Policy is issued by PH WORKS & SERVICES LTD (hereinafter referred to as “we”, “us” or “our”). We provide bespoke building project development services for residential and commercial clients across the UK. Our offerings include new residential construction, commercial development, property renovations, project planning, construction management and turnkey solutions. We specialize in small-scale residential extensions and large-scale commercial developments, ensuring compliance with local building regulations. Our address is Gregs Buildings, 1 Booth Street, Manchester, United Kingdom, M2 4AD. All work is tailored to client specifications, combining professional expertise with meticulous management to deliver high-quality, durable results. This policy explains the terms and conditions governing the delivery and transportation of construction materials, equipment and supplies in connection with our building project Services. We strictly comply with high standards of payment and service transparency, as well as applicable UK commercial and consumer regulations. Our company address is Gregs Buildings, 1 Booth Street, Manchester, United Kingdom, M2 4AD; contact us via email: phworksservices7@outloo.com or telephone: +447918035365 for any delivery-related inquiries.

 

 

This policy applies to the delivery of all construction materials, fixtures, tools and equipment required for your building project, whether sourced and supplied directly by us or through our approved third-party suppliers. Delivery is only available within mainland United Kingdom, consistent with our service area for residential and commercial building projects. This policy forms part of our service terms and is linked to our official payment processes for project-related material costs.

 

 

Once your project quotation is confirmed, payment is confirmed through our official payment channels and project details are finalised, we will schedule material deliveries to align with your construction timeline. We will notify you of estimated delivery windows in advance using your provided contact details (email or telephone). If you require rescheduling, you must notify us at least 48 hours ahead of the confirmed delivery slot by emailing phworksservices7@outloo.com or calling +447918035365. Late rescheduling requests may result in project delays or additional administrative costs, which will be communicated to you before implementation.

 

 

We take full responsibility for the safe handling, packaging and transportation of materials to your project site until delivery is completed. All materials are appropriately packed and secured to minimise damage during transit. Risk of loss, damage or deterioration of materials transfers to you upon successful delivery and sign-off at the project site. In the event of visible damage or shortage upon delivery, you must notify us immediately and note the issue on the delivery receipt. For non-visible defects discovered after delivery, contact us within 24 hours to arrange inspection, replacement or compensation in line with our Terms & Conditions.

 

 

All standard delivery costs are included and clearly itemised within your official project quotation and total payment amount. We do not apply hidden delivery fees. Additional charges may apply only for remote locations, restricted access sites, emergency deliveries or last-minute route changes, and any such costs will be agreed with you in writing before being incurred.

 

 

Upon arrival at the project site, you or your authorised representative must inspect delivered materials and sign the delivery note to confirm receipt. You are responsible for checking quantities, condition and specification against your project requirements at the point of delivery. Failure to report discrepancies or damage within the stated timeframes may affect our ability to provide replacements or refunds. Unsuccessful delivery attempts due to lack of access or absence may result in re-delivery fees, which will be clarified prior to rebooking.

 

 

We will use reasonable efforts to meet agreed delivery times, however we shall not be liable for delays caused by factors outside our reasonable control, including but not limited to severe weather, supply chain disruptions, carrier delays, road restrictions, site access issues or instructions from local authorities. We will notify you promptly of any anticipated delays and adjust project timelines accordingly.

 

 

We may update this Delivery & Transportation Policy from time to time to reflect changes in supplier services, project processes or regulatory requirements, including updates related to our payment and service compliance standards. Revised versions will be published on our website with the updated date clearly shown. Your continued use of our Services following any changes constitutes acceptance of the updated policy. For questions regarding this policy, contact us via email: phworksservices7@outloo.com or telephone: +447918035365.

 

Payment and Service Compliance Addendum

 

Delivery terms are fully disclosed in project quotations prior to payment processing, ensuring full transparency in all transactions.Any additional delivery-related charges are approved in advance and processed fairly without unauthorised deductions.Refunds or credits related to delivery failures or damaged goods are processed in line with this policy and industry-standard refund practices.Delivery records are maintained to support transaction transparency and compliance with our merchant service requirements, including proper documentation of all delivery-related transactions and communications.