Cancellation Returns & Refund Policy
Updated: 8 April 2026
This Cancellation, Returns & Refund Policy applies to all building project services and related materials provided by PH WORKS & SERVICES LTD (hereinafter referred to as “we”, “us” or “our”). We provide bespoke building project development services for residential and commercial clients across the UK. Our offerings include new residential construction, commercial development, property renovations, project planning, construction management and turnkey solutions. We specialize in small-scale residential extensions and large-scale commercial developments, ensuring compliance with local building regulations. Our address is Gregs Buildings, 1 Booth Street, Manchester, United Kingdom, M2 4AD. All work is tailored to client specifications, combining professional expertise with meticulous management to deliver high-quality, durable results. We comply with industry-leading refund processing standards to ensure transparent and timely handling of all cancellation, return, and refund requests. For assistance, contact us via email: phworksservices7@outloo.com or telephone: +447918035365.
1.Cancellation of Services
If you wish to cancel your building project service, you must notify us in writing via email: phworksservices7@outloo.com.
If cancellation is made before any on-site work or material ordering commences, a 10% administrative fee of the total project cost will apply to cover planning and administrative expenses. The remaining balance will be refunded through our official payment channels within 7–10 business days. If cancellation occurs after work has commenced or materials have been ordered, the refund will be calculated based on the unfinished portion of the project only. We will provide a full breakdown of completed labour, incurred material costs and expenses, and the remaining eligible balance will be refunded through our official payment channels within 10–14 business days.
2.Returns of Materials
Most building materials are sourced or customised specifically for your project and are therefore non-returnable.
Returns will only be accepted in limited cases where materials are defective, damaged upon delivery, or do not match the agreed project specifications.
To submit a return request, you must notify us within 7 days of receiving the materials with supporting evidence such as photographs or delivery notes. We will then arrange collection, inspection, and either replacement or a full refund including original delivery costs through our official payment channels.
Materials that have been installed, modified, mishandled or improperly stored are not eligible for return or refund.
3.Refund Process
All refund requests must be submitted in writing via email with your full project details, payment reference and reason for the refund.
We will review your request within 5 business days and notify you of our decision by email or telephone.
Approved refunds are processed through our official payment channels to the original payment method. Refunds typically take 3–5 business days to appear in your account, depending on your bank or card issuer.
4.Non-Refundable Items
The following costs and payments are non-refundable:
Initial project deposits used to secure booking and scheduling Custom-ordered, cut or project-specific materials Labour fees for work already completed on-site Delivery, transportation and waste disposal costs already incurred Administrative and planning fees as outlined in this policy
5.Dispute Resolution
If you disagree with a decision regarding cancellation, return or refund, you may escalate your concern in writing via email. We will review your case fairly and respond within 10 business days. If a resolution cannot be reached, matters will be handled in accordance with our full Terms & Conditions and the laws of England and Wales.
Payment Compliance Addendum
All refunds are processed transparently with complete transaction records retained for compliance and audit purposes. No unauthorised deductions, hidden charges or unfair withholdings are applied to any refund. Refund timelines are clearly disclosed and consistently applied in line with industry best practices for payment compliance. We do not store or process any full card or sensitive payment data; all refund actions are initiated securely via our PCI DSS-compliant payment platform.