Terms & Conditions for Building Project Services

 

Effective Date: 8 April 2026

 

These Terms & Conditions (the “Terms”) govern the provision of bespoke building project development services (the “Services”) by PH WORKS & SERVICES LTD (Company No. 15218995; hereinafter referred to as “we”, “us” or “our”) to you (the “Client”). We provide bespoke building project development services for residential and commercial clients across the UK. Our offerings include new residential construction, commercial development, property renovations, project planning, construction management and turnkey solutions. We specialize in small-scale residential extensions and large-scale commercial developments, ensuring compliance with local building regulations. All work is tailored to client specifications, combining professional expertise with meticulous management to deliver high-quality, durable results. By engaging our Services, signing a project contract, or making a payment via our authorised secure payment processor, you agree to be bound by these Terms. We comply with industry merchant standards, UK construction industry regulations, and consumer protection laws to ensure transparent, fair, and secure service delivery. For any questions, contact us via email: phworksservices7@outloo.com or telephone: +447918035365. Our registered address is Gregs Buildings, 1 Booth Street, Manchester, United Kingdom, M2 4AD.

 

 

1.1 We will deliver the Services strictly in accordance with the signed project contract, which outlines the project scope, specifications, timeline, budget, and material requirements. All changes to the project scope, design, or timeline must be requested in writing and approved by both parties before implementation.

 

1.2 We reserve the right to make reasonable adjustments to the project plan if unforeseen site conditions (e.g., groundwork issues), supply chain delays, or regulatory changes arise. Any adjustments will be communicated to you in writing within 3 business days and will only take effect upon your explicit written consent.

 

1.3 We ensure all Services comply with current UK building regulations, planning permissions, and health & safety standards. We will provide regular progress updates (at least once weekly) via email or telephone, and share detailed documentation (e.g., inspection reports, material certificates) upon request.

 

1.4 For customised projects (e.g., bespoke extensions, commercial fit-outs), we will obtain your written confirmation of design, materials, and specifications before commencing work to avoid discrepancies.

 

 

2.1 All payments for the Services must be processed exclusively via our secure, authorised payment processor to ensure safe, PCI DSS-compliant transaction handling. We do not accept direct bank transfers, cash, or cheques as primary payment methods. The terms of our payment processor apply to all payments, and we do not store any full credit card or sensitive payment data.

 

2.2 A non-refundable deposit (20–30% of the total project cost, as agreed in the contract) is required to secure the project booking and initiate planning. The deposit must be paid within 7 days of signing the contract; failure to pay may result in the cancellation of your project slot.

 

2.3 Interim payments (if applicable) are due at key project milestones (e.g., foundation completion, structural work finish) as outlined in the contract. Each interim payment must be made within 5 business days of receiving our invoice.

 

2.4 Final payment is due within 7 days of project completion and your written acceptance of the finished work (via the project handover form). Any outstanding balance must be settled in full before final handover.

 

2.5 Late payments will incur interest at a rate of 2% per month (calculated on the outstanding amount) from the day after the payment due date. If payment remains overdue for more than 14 days, we may suspend the Services until the outstanding amount (including interest) is paid in full, and we will not be liable for any delays caused by such suspension.

 

2.6 Payment disputes must be submitted in writing via email within 5 business days of receiving the invoice, with supporting evidence. We will review the dispute fairly and respond within 7 business days; during the dispute, you must pay any undisputed portion of the invoice promptly.

 

 

3.1 You must provide accurate and complete project details (e.g., site access, planning permissions, budget constraints, design preferences) within 5 business days of project confirmation. Failure to provide required information may cause delays, and any additional costs incurred will be your responsibility.

 

3.2 You are responsible for obtaining all necessary planning permissions, building regulations approvals, and permits required for the project from local authorities. We will assist with guidance but cannot be held liable for delays or fines caused by your failure to secure these approvals.

 

3.3 You must provide safe, unobstructed access to the project site for our team, equipment, and materials. You must also ensure the site is free from hazards that could cause injury or damage. If access is denied or restricted, we may suspend the Services, and any resulting delays or costs will be your responsibility.

 

3.4 You must notify us in writing of any changes to project requirements, budget, or timeline as soon as possible. Any such changes may result in additional costs or delays, which we will quantify and confirm in writing before implementation.

 

3.5 You must cooperate fully with our team during the project, including providing access to the site for inspections, attending progress meetings, and approving key milestones in a timely manner.

 

 

4.1 We will provide the Services with reasonable care, skill, and diligence, in line with UK construction industry best practices. All our tradespeople, contractors, and project managers are qualified, insured, and experienced in their respective fields.

 

4.2 We will use only high-quality materials that meet the agreed specifications in the contract. Any material substitutions must be approved in writing by you, and we will provide a written explanation of the substitution (e.g., cost, quality, lead time) before making the change.

 

4.3 We will maintain accurate project records (e.g., timesheets, material invoices, inspection reports) and provide you with a full set of records upon project completion.

 

4.4 We will ensure the project is delivered on time and on budget (as outlined in the contract), subject to unforeseen circumstances beyond our control (e.g., extreme weather, supply chain disruptions). We will notify you immediately of any potential delay and provide a revised timeline.

 

4.5 We will comply with all health & safety regulations during the project and ensure our team and subcontractors adhere to the same standards. We will indemnify you against any claims arising from our negligence or breach of health & safety obligations.

 

 

5.1 Our total liability to you for any claim arising from the provision of the Services (whether in contract, tort, or otherwise) shall not exceed the total contract value of the project.

 

5.2 We are not liable for any indirect, consequential, or incidental damages (e.g., loss of profit, loss of use, business interruption) caused by our breach of these Terms, even if we have been advised of the possibility of such damages.

 

5.3 We are not liable for delays, damages, or losses caused by: (a) force majeure events (e.g., severe weather, natural disasters, transport strikes, pandemics); (b) your failure to fulfill your responsibilities (e.g., late payments, denied site access, missing permits); (c) third-party actions (e.g., subcontractors engaged by you, material suppliers not affiliated with us); or (d) normal wear and tear of the completed project.

 

 

6.1 You may terminate the contract if we breach a material term of the contract (e.g., failure to comply with building regulations, repeated delays without justification) and fail to rectify the breach within 14 days of receiving written notice from you. In such cases, you are entitled to a refund in accordance with our Cancellation, Returns & Refund Policy.

 

6.2 We may terminate the contract if: (a) you fail to make any payment by the due date, and the outstanding amount (including interest) remains unpaid for more than 14 days after we issue a written notice; (b) you breach a material term of the contract (e.g., providing inaccurate project details, obstructing site access) and fail to rectify the breach within 14 days of receiving written notice; or (c) force majeure events make it impossible to complete the project.

 

6.3 If we terminate the contract due to your breach, no refund will be provided for any work completed or materials supplied before termination. You will remain liable for all costs incurred up to the date of termination.

 

6.4 If you terminate the contract without valid reason, the cancellation fees and refund terms outlined in our Cancellation, Returns & Refund Policy will apply.

 

 

7.1 We may engage authorised subcontractors, architects, and material suppliers to assist in providing the Services, provided we remain fully responsible for their work, compliance with these Terms, and adherence to health & safety standards.

 

7.2 All subcontractors are bound by strict confidentiality and quality obligations, and we will ensure they meet the same professional standards as our in-house team.

 

7.3 You agree not to engage, communicate directly with, or hire our subcontractors without our prior written consent. Any such direct engagement may result in additional costs and liability, which we will not be responsible for.

 

 

8.1 Both parties agree to keep all confidential information (e.g., project designs, budget details, client data, business practices) confidential during and after the project. Confidential information shall not be disclosed to any third party without the other party’s written consent.

 

8.2 We will not disclose your confidential information to third parties except: (a) our authorised payment processor, for the sole purpose of processing payments; (b) authorised subcontractors/suppliers who are bound by confidentiality obligations; or (c) when required by law, court order, or regulatory authority request.

 

8.3 You agree not to disclose our confidential information (e.g., pricing, supplier details, project methodologies) to any third party.

 

 

9.1 If a dispute arises between you and us regarding these Terms or the provision of the Services, both parties agree to attempt to resolve the dispute in good faith through direct negotiation within 10 business days of the dispute arising.

 

9.2 If the dispute cannot be resolved through negotiation, it shall be referred to the courts of England and Wales, in accordance with the laws of England and Wales. We both submit to the exclusive jurisdiction of these courts.

 

 

10.1 We may update these Terms & Conditions from time to time to comply with changes in UK law, payment industry requirements, or construction industry practices. Any updates will be posted on our website with the revised effective date clearly indicated at the top of the document.

 

10.2 Your continued use of our Services after the updated Terms take effect constitutes your acceptance of the revised terms. We will notify you of material updates via email at least 7 days before they take effect.

 

 

All payment processing is conducted exclusively through our certified payment partner, which holds PCI DSS Level 1 certification (the highest standard for card data security). We do not store, process, or have access to any full credit card or sensitive payment data.Payment terms are fully disclosed in the project contract and invoice prior to processing, with no hidden fees or unauthorised deductions applied to any transaction.All refund requests are processed transparently in line with our Cancellation, Returns & Refund Policy, with clear records of transactions and refunds retained for compliance and audit purposes.We comply with data minimization requirements, sharing only the necessary transaction data with our payment partner to facilitate payment processing.We adhere to merchant service obligations, including timely processing of payments/refunds, transparent disclosure of service terms, and prompt resolution of payment-related disputes.